Is my booking a private transfer?
Yes, we only provide private taxi transfers. You and your party will be the only passengers in the vehicle. So you don't have to wait for other passengers to arrive and no have to do any additional stop until your final destination.
What about child seats? Optional extras like child seats can be added directly in booking form. You can order up to 2 child seats or boosters per taxi.
How long takes my confirmation?
The confirmation is immediate. Once terminated your booking process you will immediately receive the confirmation voucher in your email inbox. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number (working in Spain) and your flight number on arrival.
Can I pay to the taxi driver by cash or credit card?
No, we only deliver pre-paid transfers. But you will be able to modify or cancel your reservation until 12 hour before your pickup time and we will refund to you the total amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to the 24 hours helpline to the number printed in confirmation voucher.
Where will the driver meet my party? Where is the meeting point?
For guests arriving to Las Palmas Airport / Gran Canaria Airport (LPA airport): The driver will be waiting on arrival in the airport arrival area, with a board with your name. You should give a copy of the voucher attached to confirmation email.
Departing from resort to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.
There any additional fees to pay? No, there are no booking fees and no charge for PayPal, credit or debit card payment. The price you pay is the total price for your transfer.
What happen in case of flight delay? All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.
More details about your transfer will be provided on your Booking Voucher.